Return & Refund Policy

We want you to have a smooth and satisfying shopping experience. Please read our policy carefully before making a purchase.

1. Eligibility for Returns

• Returns are accepted only for damaged, defective, or incorrect items.
• The request must be raised within 3 days of delivery.
• The item must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items

• Used or damaged products (not caused during delivery).
• Items without original packaging.
• Customized or personalized products (if applicable).

3. Return Process

• To initiate a return, contact customer support at: madhuramjewellers2000@gmail.com
• Share your order details along with clear images of the product showing the issue.
• Once approved, instructions for return or replacement will be provided.

4. Refund Policy

• Refunds are processed only after the returned item is received and inspected.
• Approved refunds will be issued to the original payment method within 5–7 business days.
• In case of Cash on Delivery orders, refund will be processed via bank transfer (details will be requested).

5. Replacement Policy

• If a replacement is available, it will be shipped at no extra cost after approval.
• If the item is out of stock, a full refund will be provided.

6. Shipping Charges

• Return shipping costs are covered only for damaged or incorrect items.
• For other approved returns, shipping charges may be deducted from the refund.

7. Important Notes

• Slight variations in color, design, or finish may occur due to lighting and display differences; these are not considered defects.
• Fragile items like photo frames and wall décor should be handled carefully after delivery.

For any support or queries, please contact: madhuramjewellers2000@gmail.com